Memory Stones Customer Care
Our customer care policy aims to ensure satisfaction, and support throughout your experience with Memory Stones.
Quality Assurance
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Every Memory Stone is crafted with the utmost care and attention to detail.
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We use high-quality resin to custom-make your stones by hand.
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Due to the custom nature of Memory Stones, the exact appearance may vary from the photos on our website, making each set of Memory Stones unique.
Engraving Proof Approval
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We will provide a proof of engraving for approval before we begin engraving the Memory Stones.
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Customers must review and approve the design proof to ensure it meets their expectations.
Timeline
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We strive to meet a four-week timeline; however, this can vary due to unforeseen circumstances.
Non-Returnable Policy
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Due to the personalized nature of Memory Stones, they are non-returnable and non-refundable.
Customer Support
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Our customer support team is available to assist with any questions or concerns throughout the ordering process. We are committed to providing timely and helpful responses to ensure a smooth and satisfactory experience.
Contact Information:
For any questions, concerns, or assistance, please contact our customer care team at contact@memorystones.ca.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you buy Memory Stones.
Information We Collect
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We collect information such as your name, email address, shipping address, and payment details when you make a purchase or create an account.
How We Use Your Information
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Order Processing: To process and fulfill your orders, including shipping and payment.
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Communication: To communicate with you about your orders and send updates (you can opt out anytime).
Information Sharing
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Service Providers: We share your information with trusted third parties who assist us in operating our website and processing payments.
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Legal Compliance: We may disclose your information to comply with legal obligations or protect our rights.
Data Security
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We implement security measures to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee absolute security.
Funeral Homes & Veterinarians
If you would like to offer Memory Stones to your clients, please contact Memory Stones at contact@memorystones.ca.
Payment Methods
- Credit / Debit Cards
- PAYPAL